Vani Support
Need help with Vani? Email us and we’ll get back to you, usually within a couple of days.
Contact: stoicadianacristina@outlook.com
When reporting a problem, it helps to include your iOS version, your iPhone model, and the Vani app version (Settings > About).
Frequently asked questions
Where is my data stored? Is it backed up?
Vani stores your products, photos, routines, and preferences locally on your device — we don’t keep them on a server, which means we also can’t recover them for you. Your data is included in your iCloud device backup (iOS Settings > [your name] > iCloud > iCloud Backup). When you set up a new iPhone from that backup, your Vani data comes with it. If you reset your phone without a backup, the data can’t be retrieved.
I moved to a new phone — how do I bring my collection?
Restore your new phone from an iCloud or encrypted Finder/iTunes backup of your old phone, then install Vani. Your collection will be there. There is currently no manual export/transfer; restoring from a device backup is the supported path.
How do I restore my Pro purchase?
Open Settings > Vani Pro (or the paywall) and tap Restore Purchases. Make sure you’re signed in with the same Apple ID you used to buy. Subscriptions and the lifetime purchase are tied to your Apple ID, so they restore on any device you own.
How do I cancel or manage my subscription?
Subscriptions are billed by Apple, so they’re managed in iOS Settings > [your name] > Subscriptions. Cancelling takes effect at the end of the current billing period, and you keep Pro until then. For refunds, use Apple’s Report a Problem page — we can’t process refunds directly.
How does expiration tracking (PAO) work?
Vani supports three modes per product: PAO (period-after-opening — months counted from the date you mark it opened), a printed expiration date, or never expires. You can also enter a batch code and Vani will try to decode the manufacture date. Enable reminders to get alerts before a product goes bad.
How accurate is the ingredient analysis?
The ingredient analysis and skin-match are informational tools to help you understand product labels — they are not medical advice. AI product recognition and ingredient results are a convenience and aren’t guaranteed to be correct, so always verify against the physical product. For skin conditions or concerns, consult a dermatologist.
Do I have to use the AI scan / camera?
No. The AI photo scan is optional — you can add any product manually. The camera is only used when you choose to scan a barcode or photograph a product. See our Privacy Policy for exactly what the optional AI scan sends and what it doesn’t.
What’s included in the free version?
The free tier lets you track up to 20 products and includes a limited number of lifetime AI scans. Vani Pro unlocks unlimited products, the full per-ingredient breakdown, and an expanded AI scan quota.
How do I delete all my data?
Go to Settings > Delete All Data in the app, or simply delete the app from your device. Because everything is stored locally, removing the app removes your data.
Still stuck? Email stoicadianacristina@outlook.com and we’ll help.